TERMS AND CONDITIONS

Terms and Conditions

Thank you for using www.royalcollector.shop !

By accessing our website and placing orders, you accept and agree to the practices described in the Return and Cancellation Policy , the Terms and Conditions and the Privacy Statement .

Registration Requirements

Accessing and browsing the products and services posted on our website does not require any registration.

However, if you decide to buy a product from our website you must be a registered user (which is completely free).

To register at www.royalcollector.shop , you must:

1. fill out the registration form.
2. agree to the Terms and Conditions, the Privacy Statement and the Return and Cancellation Policy.
3. provide true, complete, and up-to-date contact information.

By using our website, you represent and warrant that you meet all of the above requirements, and that you will not use our website in a manner that violates any law or regulation.

We reserve the right to change the registration requirements at any time.  

Account and Password

You are responsible for maintaining the confidentiality of your username and password, as well as any account to which you have access, whether or not you have authorized the use. In case of unauthorized use of your accounts, please contact us immediately. We are not responsible for any damages due to theft or breached passwords. We are also not able to know your current password and for security reasons, we can only start the process of resetting it.

You can view the personal information you have given us and make the desired changes to this information, or settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts, remove or modify the Content in violation of applicable law, the Terms and Conditions and any other applicable guidelines or policies.

Prices and Availability

All prices include the legal application of VAT, in accordance with applicable VAT legislation.

The prices listed on our website are subject to change at any time without notice.
 All product offers are valid until stocks last.

We provide information on the availability of products sold on our website, on each product page. From the moment of your order until the preparation, the availability of the products may change. During processing we will notify you via email or phone of any changes regarding availability and in case the products you ordered are not available there will be no charge.

Product Details

Unless expressly stated otherwise, we are not the manufacturers of the products sold on our website. We work hard to ensure that the information we provide to you is correct, but there is a possibility that the actual packaging of the product and its materials may contain more and different information than is displayed. The color rendering in the photos we quote may also differ. The information about the products on our website is provided for informational purposes only and we recommend that you do not rely solely on them. Finally, we recommend that you always read the labels, warnings and instructions provided with the product before use.

Payments

We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information about your financial information.

All payments are made by credit card using the secure purchase gateway from JCC Payment Systems Ltd.
When you are ready to pay, you will be taken to JCC Secure Purchase Portal, you will enter your payment details, make the payment and then you will be taken back to our website to see the confirmation of your order.

Delivery and Receipt

We offer delivery only for residents of Cyprus, every day except Sundays and holidays.

We currently offer 3 ways to deliver your orders:

Pick up from any ACS Courier office in 1-3 working days

Home delivery, via PRIMWELL Courier, in 1-3 working days

We will do our best to deliver your product on the schedule we give you above. Note, however, that delivery estimates are only estimates and not guaranteed delivery times.

We can not take responsibility for delays in orders and deliveries outside of our obligations, nor for delays resulting from God's actions (such as fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, revolution, insurrection, terrorist activities, blockade, embargo, labor disputes, strike, counter-strike or interruption or failure of electricity or telephone services.

Despite the fact that we will never ship a product with a damaged packaging, when delivering or receiving your order, please always check carefully that the outer packaging  remain intact. Upon receipt of the product you accept it as is and you do not have any requirements regarding the packaging and its general condition.

Order Cancellation and Returns

Please read our Returns and Cancellations Policy, which covers all products sold on our website.

Children

Our website sells products for children. If you are under 18 years old you can use our website only with the participation of an adult parent or guardian.

Contact us

Contact through our call center

Contact us through our website using our chat option.  

Contact via e-mail: [email protected]

We will answer you Monday to Friday, from 09:00 to 18:00

Changes to our Terms and Conditions

We reserve the right to change or update our "Terms and Conditions" at any time and without notice.

Any changes will be posted on this site.

Purchases from our online store ( www.royalcollector.shop )

Closed product, unused, in its original packaging

The product can be returned to us after contactingus within 14 working days from the date of receipt or delivery, along with the receipt. In this case you can receive a refund for the value of your purchase. 

  Open, unused, in its original packaging

The product can be returned to us after contacting us within 14 working days from the date of receipt or delivery, along with the receipt.

The product will be checked by the Technical Department and if it complies with our Warranty Policy we will proceed with the return. In this case you can receive a refund for the value of your purchase. 

CANCELLATION POLICY

How to cancel your online order

If you have chosen  Home Delivery  or  Acceptance from an ACS Courier delivery office , you can cancel your order before your product is delivered to the delivery service. After your product is shipped, the status of your order will be updated automatically and you will no longer be able to cancel it.

You can, of course, return the product you purchased by following the return instructions as described above in the "Return Policy"

Other information or clarifications

For any other information or clarification related to the above you can contact us in the following ways:

Contact us through our website using the chat.

Contact via e-mail: [email protected]

We will answer you Monday to Friday, from 09:00 to 18:00.

Changes to our Returns and Cancellations Policy

We reserve the right to change or update our "Return and Cancellation Policy". Any changes will be posted on this site.